Ananthan Ventures | Refund Policy
Effective Date: 08th of May 2025
At Ananthan Ventures, we are committed to delivering high-quality web
and software development services tailored to your business needs. Due
to the bespoke nature of our services, we have outlined the following
refund policy to ensure fairness and clarity for both parties.
1. Eligibility for Refunds
Refunds may be issued under the following circumstances:
-
Project not started: A full refund is applicable if
the project has not yet commenced and no resources have been
allocated.
-
Early-stage cancellation: If the client cancels the
project within 7 days of contract signing and less than 20% of the
work is completed, a partial refund may be issued after deducting
administrative and setup costs.
-
Failure to deliver: In cases where Ananthan
Ventures is unable to deliver the project as outlined in the agreed
scope, and all reasonable attempts to resolve the issue have failed,
a proportional refund may be considered based on the work completed.
2. Non-Refundable Situations
Refunds will not be issued in the following cases:
-
Change of mind after project initiation or significant progress.
-
Client-side delays, communication gaps, or scope changes after
approval.
- Full delivery of the project as per the defined scope.
- Work already approved or signed off by the client.
-
Non-recoverable third-party costs (e.g., hosting, domains, software
licenses).
3. Dispute Resolution
We encourage open and transparent communication. In the event of a
dispute, our team will make every effort to resolve the issue
amicably. If necessary, a neutral third-party mediator may be engaged
to ensure a fair outcome.
4. Refund Processing Time
Once approved, refunds will be processed within 14 business days, and
issued via the original payment method unless otherwise agreed.